To print a PDF copy of this article, click here.
Efficient and effective product support development and implementation are not simple. Increasingly, more focus is being placed on how to deliver cost-wise and effective product support. In an environment of Better Buying Power—greater efficiency and productivity in defense spending—a need to better understand and implement product support that is performance outcome-based is not only prescribed, but prudent. PBL can provide desired performance based product support. A 2005 study unearthed perceived PBL enablers and barriers. This article is a byproduct of 2011 research contrasting the 2005 study’s PBL barriers and enablers. Through survey of the acquisition workforce, data were collected on 15 PBL implementation factors. This article discusses current working perceptions that either encourage or impede PBL implementation.