Tag Archives: Merit Systems Protection Board

Motivating the Knowledge Worker

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Author: David E. Frick

Commonly accepted economic theory suggests that workers are rational actors and make decisions that will maximize expected outcomes. As such, managers should be able to influence behaviors to meet business goals by manipulating the expectations of outcomes. Conversely, social science practitioners suggest that workers often make decisions that are irrational. Knowledge workers are a growing sector of the workforce and are the backbone for entire federal agencies. The acquisition community falls within this category. Identifying factors that influence the performance of knowledge workers may be critical to maintaining high levels of organizational performance. This research focused on identifying the factors that encourage knowledge workers to maintain high levels of performance.

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